Terms and Conditions yes33 — Complete Guide for Members

Welcome to yes33, an online gaming and betting platform operating under a valid and recognised licence. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and yes33 ("we" or "Platform").

These Terms govern your access to and use of the yes33 website, mobile app, games, sports betting, and all other services provided by yes33. By accessing or using any part of the yes33 platform, you confirm that you have read, understood, and agreed to be bound by these Terms in full.

Yes33 reserves the right to update, modify, or replace any part of these Terms at any time. Notification of significant changes will be sent to members' registered email addresses or prominently displayed on the platform. Continued use of the yes33 platform after any changes to the Terms constitutes your acceptance of the updated Terms.

These Terms and Conditions are to be read together with Privacy Policy and Responsible Gaming Policy yes33, which forms part of the overall agreement between you and yes33.

To register and use the yes33 platform, you must meet all of the following eligibility requirements:

• Age limit: You must be at least 18 years of age at the time of registration. yes33 takes the protection of minors seriously, and any account found to have been registered by an underage individual will be closed immediately.
• Geographic location: You are responsible for ensuring that your use of the yes33 platform is lawful in the jurisdiction where you reside or from which you access the platform.
• One account only: Each individual is only permitted to hold one active account on yes33. Registering multiple accounts using different information is strictly prohibited and may result in all associated accounts being suspended or closed.
• Accurate information: All information provided during registration must be accurate, complete, and up to date. Providing false or misleading information constitutes a serious violation of these Terms.
• Legal capacity: You must have full legal capacity to enter into a binding agreement under applicable law.

Yes33 reserves the right to verify your eligibility at any time through the Identity Verification (KYC) process. Failure to submit the required documents within the specified timeframe may result in your account being suspended until verification is complete.

Registering a yes33 account is free and open to all eligible individuals. During the registration process, you are required to provide your full name, phone number, a valid email address, and other necessary information.

You are solely responsible for the security of your account username and password. yes33 recommends that you:

• Use a strong, unique password that is not used for any other account
• Enable two-factor authentication (2FA) for an additional layer of security
• Do not share your login credentials with any other party
• Report any suspicious activity to the yes33 support team immediately
• Ensure you log out of your account when using a shared device

Yes33 will not be held liable for any losses arising from unauthorized access to your account due to your own negligence in safeguarding your login credentials.

KYC verification may be required before your first withdrawal or when certain thresholds are reached. Documents typically required include a copy of a valid identity card or passport and proof of current address. All documents are processed securely and protected under the yes33 privacy policy.

Yes33 supports a wide range of payment methods suited to Malaysian users, including DuitNow, FPX, local bank transfers, and selected e-wallets. All financial transactions are processed through secure channels protected by SSL encryption.

Deposit Policy:

• The minimum deposit amount is as stated on the yes33 platform deposit page
• All deposits must be made using a payment method registered under the same member's name
• Yes33 does not accept deposits from third parties or unidentifiable sources
• Successful deposits will be credited to your account within the timeframe specified, depending on the payment method selected

Withdrawal Policy:

• Withdrawal requests will be processed within the stipulated timeframe upon completion of verification
• Withdrawals may only be made to a bank account or e-wallet that has been verified in the member's name
• Yes33 reserves the right to request additional supporting documents before processing large withdrawals
• Any suspicious withdrawal attempt will be investigated and may be placed on hold until the investigation is concluded
• Bonus funds that have not met the wagering requirements are not eligible for withdrawal

Yes33 does not charge any hidden fees on standard deposit or withdrawal transactions. However, third-party financial institutions may impose their own charges that are beyond yes33's control.

Yes33 offers a variety of promotions and bonuses to new and existing members. Every bonus and promotion is subject to wagering requirements (rollover requirement) and specific terms stated on the relevant promotions page.

General Bonus Terms:

• The welcome bonus may only be claimed once per new member
• Wagering requirements must be fully met before any bonus funds or winnings derived from bonuses can be withdrawn
• Bonuses received may not be transferred to another member or directly exchanged for cash without fulfilling the applicable conditions
• Yes33 reserves the right to cancel bonuses if there is evidence of promotion abuse or fraudulent conduct
• Each promotion has a set validity period; unused bonuses will expire automatically after the period ends

Bonus Abuse Prohibition:

Yes33 uses a sophisticated detection system to identify bonus abuse. Activities considered abuse include registering multiple accounts to claim bonuses repeatedly, hedging bets using bonus funds, and wagering strategies specifically designed to meet rollover requirements without genuine risk. Any account proven to have engaged in bonus abuse risks being closed and its entire balance forfeited.

All games available on the yes33 platform use a Random Number Generator (RNG) certified by an independent body to ensure the fairness and transparency of every game outcome. Game results are final and cannot be disputed unless a clear technical error has occurred.

• Each game has specific rules accessible via the "Info" or "Rules" button within the game interface
• In the event of a technical disruption during gameplay, yes33 will endeavour to resolve the situation fairly based on available game data
• Any attempt to exploit software bugs or system vulnerabilities is prohibited and may result in immediate account closure
• The use of automation software, bots, or any third-party tools for playing or placing bets is strictly prohibited
• The minimum and maximum betting limits for each game are as stated in the respective game interface

For sports betting, all betting markets are subject to availability and limits set by yes33. yes33 reserves the right to reject, cancel, or adjust bets where there is a significant pricing error or incomplete information at the time the bet was placed.

All yes33 members are expected to conduct themselves respectfully and responsibly while using the platform. The following behaviours are strictly prohibited and may result in disciplinary action, including account suspension or closure:

• Using offensive, threatening, or harassing language towards other members or yes33 staff
• Committing any form of fraud, forgery, or illegal activity on the platform
• Sharing your account with others or allowing others to access your account
• Engaging in money laundering or using the yes33 platform for any unlawful financial purposes
• Disrupting the technical operations of the platform or attempting to access yes33 systems without authorisation
• Spreading false or misleading information about yes33 to others

Yes33 cooperates fully with relevant authorities in the investigation of any illegal activity conducted through our platform. Members suspected of involvement in illegal activity may be reported to the appropriate authorities.

Yes33 reserves the right to suspend or close a member's account for the following reasons:

• Violation of any part of these Terms and Conditions
• Failure to pass the KYC verification process within the stipulated timeframe
• Suspected activity related to fraud, money laundering, or financial crime
• Request from relevant legal authorities
• At the member's own request for self-exclusion purposes

If your account is closed due to a Terms violation, any legitimate remaining balance (excluding ineligible bonuses) will be returned to you once the investigation is complete. However, if the account closure results from proven fraud or illegal activity, yes33 reserves the right to withhold that balance.

You may also close your account at any time by contacting the yes33 support team. Account closure requests will be processed within the stipulated timeframe, and any eligible remaining balance will be returned to your registered payment method.

To the extent permitted by applicable law, yes33 and its affiliates shall not be liable for any indirect, consequential, special, exemplary, or punitive damages, including but not limited to loss of profits, loss of data, or business interruption.

Yes33's total liability to you for any claim shall not exceed the amount you have deposited into your account in the thirty (30) days preceding the arising of that claim.

Yes33 does not guarantee that the platform will operate without interruption or error at all times. However, yes33 is committed to resolving any technical disruptions as quickly as possible and to notifying members of planned maintenance with adequate notice.

Yes33 reserves the right to modify these Terms and Conditions at any time to reflect changes in law, industry practice, platform features, or our business policies. Any significant amendments will be communicated to members via:

• Email notification to the registered address
• A clear notice on the homepage or a pop-up at login
• Update the "Last updated" date at the top of this document

It is your responsibility to review the Terms and Conditions periodically to stay informed of the latest terms governing your use of the yes33 platform. Continued use following any amendments taking effect constitutes your acceptance of the revised terms.

Yes33 is fully committed to responsible gaming practices. We provide a range of self-exclusion and control tools to help members maintain healthy and balanced playing habits:

• Deposit limit: Set daily, weekly, or monthly deposit limits based on your budget
• Loss limit: Set a maximum amount you can lose within a given period
• Betting limit: Control the amount you wager in each gaming session
• Cool-off period: Take a temporary break from the platform for a duration of your choice
• Self-exclusion: Exclude yourself from the platform for a longer period if needed

If you feel that gambling is beginning to negatively affect your life, please contact the yes33 support team or seek assistance from a relevant support organisation. Site Responsible Gaming contain further information and useful support resources.

If you have any questions, concerns, or complaints regarding these Terms and Conditions or the use of the yes33 platform, please contact our support team through the following channels:

• Email: [email protected] (response within 24 hours)
• Live Chat: Available 24/7 via the chat icon at the bottom corner of the platform
• Telegram: Reach our support agents via the official yes33 Telegram channel

The yes33 support team, operating 24 hours a day, 7 days a week, is committed to responding to every enquiry promptly and professionally. We prioritise member satisfaction in every interaction and are dedicated to resolving all issues fairly and transparently.